June 21, 2018
![speaker at podium](https://uttri.utoronto.ca/wp-content/uploads/sites/19/2018/07/Amer-Shalaby-CUTRI-2018-1024x680.jpg)
Professor Amer Shalaby gave a presentation entitled “Social Media Analytics for Improved Customer Service and Transit Management” and was a panelist on “The Future of Smart Vehicle Innovation in Canada: Research & Development Needs for First- and Last-Mile Solutions” at CUTRIC’s 2nd Biennial Technology Innovation Forum: Low Carbon Smart Mobility, Montreal, June 21, 2018. UTTRI Postdoctoral Fellow Dr. Anahita Jami moderated some sessions at the forum.
![four seated and two standing](https://uttri.utoronto.ca/wp-content/uploads/sites/19/2018/07/Shalaby-panel-CUTRIC-300x225.jpg)